UPADE

Please read these Terms carefully before using this Website. By using this Website, you acknowledge that you have read, understood and agreed to be bound by the Terms contained on this legal webpage, which govern The Libas Store relationship with you in relation to this Website and Services. The Libas Store, a Proprietorship Firm incorporated under the laws of India, may revise and update these Terms from time to time. Your continued usage of the Website/Mobile Application is considered as an implied acceptance of the changes and that you agree to abide by the changed Terms.

In these Terms, references to “you”, “your”, “User(s)”, “they” shall mean the end user (including its successors and permitted assigns) accessing the Website/Mobile Application, its contents and using the Services offered through the Website/Mobile Application, “we”, “us” and “our” shall mean The Libas Store and “party”, “parties” shall mean you and/or The Libas Store as the context may require.

INTRODUCTION:

1. www.libasfabric.com website (“Website”) is an internet based content and e-commerce portal operated by The Libas Store and includes its Mobile Application.
2. Use of the Website/Mobile Application is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website/Mobile Application from time to time. The Libas Fabrics at its sole discretion reserves the right not to accept a User from registering on the Website/Mobile Application without assigning any reason thereof.

USER ACCOUNT, PASSWORD, AND SECURITY:

You need to enter the password during the account registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify The Libas Store of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. The Libas Store cannot and will not be liable for any loss or damage arising from your failure to comply with this clause.

SERVICE FEES:

BUSINESS:

Any business associates of The Libas Store identified in this site are independent of The Libas Store. Such business associates are not joint venture partners or any other kind of partners of The Libas Fabric No employee or representative of any business associate is under the control of The Libas Store.

The information and descriptions contained on this site are intended as general information and are not necessarily complete descriptions of all terms, exclusions and conditions applicable to the Product and Services offered by The Libas Store.

GENERAL TERMS AND CONDITIONS:

1. You are responsible for remaining knowledgeable about the Terms as updated from time to time.
2. You agree to be communicated by us via email and sms to facilitate your navigation of and use of the Website. We may communicate promotional offers periodically and as and when required.
3. We shall not be liable or responsible for correspondence lost or delayed in the mail/e-mail/sms.
4. We reserve the right to deprive you of, or to refuse any of our services, terminate accounts, or amend/refuse/cancel orders at our discretion, without assigning any reason and without prior notification, including but not limited to, if we believe that your conduct violates applicable law or is harmful to our interests.
5. You represent and warrant that all information placed by you in your profile, including but not limited to name, address, mobile number, email address are correct.
6. We reserve the right to add, modify, delete or otherwise change the Terms without any approval, prior notice or reference to any User.
7. In the event of dispute in connection with the interpretation of the Terms, our decision shall be final and binding.
8. These Terms shall be read in conjunction with the other policies of The Libas Store, included herein by reference or otherwise.

INDEMNIFICATION:

You agree to indemnify, defend and hold harmless The Libas Store from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by The Libas Store that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

UNAUTHORIZED CHARGES ON YOUR PAYMENT TENDER:

If you see charges on your credit/debit card/net banking/wallet/other payment modes for purchases made on The Libas Store, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven’t placed the order. If you’re still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction to enable The Libas Store to begin an investigation.

PRICING & AVAILABILITY:

We list availability information for Products sold by us on the website, including on each Product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. Though we endeavour to deliver Products within the estimated dispatch time, they are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any Products you order turn out to be unavailable.

All prices are listed in Rupees. “Price”, as displayed, is inclusive of all taxes at the appropriate rate unless stated otherwise. The net amount after discount is considered to be inclusive of taxes wherever applicable as per prevailing laws. Any other charges like shipping charges or gift wrapping charges are also considered to be inclusive of taxes at the appropriate rate unless stated otherwise. All such collected taxes is paid to the appropriate government by The Libas Store. You agree to bear any and all applicable taxes, cesses etc levied thereon.

Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item’s price may vary between the time you place it in your basket and the time you purchase it.

The M.R.P. displayed for Products on our website represents the full retail price listed on the Product itself as shared by Manufacturers, Distributors or Sellers. While we attempt to ensure that this information is accurate, there may be cases where M.R.P. of the Product delivered is different from the M.R.P. given on the website due to various reasons including time lag in updating prices post changes in M.R.P., Product belonging to a different batch or different M.R.P.s being used by manufacturers in different regions.

CUSTOMER’S ACKNOWLEDGEMENT:

You agree that the goods are purchased by you for internal / personal consumption and not for resale.

CANCELLATION OF FRAUDULENT/LOSS TO BUSINESS ORDERS:

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, The Libas Store reserves the right to cancel all past, pending and future orders without any liability. The Libas Store also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of Product on website. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

CANCELLATION OF BULK ORDERS

The Libas Store may cancel any orders that classify as ‘Bulk Order’ under certain criteria at any stage of the Product delivery. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, and any additional criteria as defined by The Libas Store:

Products ordered are not for self-consumption but for commercial resale
Multiple orders placed for same Product at the same address, depending on the product category
Bulk quantity of the same Product ordered
Invalid address given in order details
Any malpractice used to place the order

ORDER AMENDMENTS POLICY:

CUSTOMER INITIATED AMENDMENTS

Once the orders have been placed, you are given a flexibility to amend the order on account of a variety of reasons. These amendments could be at the order level or at the Product line level.

Following are the policies in this regard:

The Libas Store will accept any order amendments till the time it has not been processed in our warehouse.
The Customer is required to contact the The Libas Store Contact Centre for cancellation.
The Libas Store’s Customer service team would initiate the cancellation requests on behalf of the customer.
Full order cancellation is allowed only if none of the Product line has been processed in our warehouse.
Line cancellation for the entire line is allowed only if the specific order line has not been processed in our warehouse.
If the cancellation request is successful as per above conditions, The Libas Store would cancel the order or entire line(s) as the case may be and refund the same to you as per The Libas Store’s refund policy.

THE LIBAS STORE INITIATED CANCELLATION:

During the order processing stage, there is a possibility that the Product quantities required to fulfil an order are not completely available, for reasons such as physical product found to be damaged at the warehouse, product not traceable etc. The Libas Store reserves the right to refuse or cancel orders in case of stock unavailability.

The Libas Store’s Customer service team would initiate the communication to you, explaining the reason for such cancellation and initiate a refund to you as per The Libas Store’s refund policy.

TITLE AND RISK:

Title and risk of loss for all products ordered by you shall pass on to you upon The Libas Store’s shipment to the shipping carrier. However the responsibility of shipment lies with The Libas Store.

SHIPPING AND DELIVERY POLICY:

The Libas Store will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts The Libas Store reserves the right to cancel the order(s) at its discretion.

Sometimes, delivery may take longer due to

Bad weather
Flight delays
Political disruptions
Act of God like flood, earthquake, Tsunami etc
Other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

Also, we will not be able to compensate for any mental agony caused due to delay in delivery.

We may charge you with a shipping charge (inclusive of tax) in some cases. The communication shall be available to you at the time of placing the order.

We may also give you a facility of gift wrapping with a charges (inclusive of taxes). The communication shall be available to you at the time of placing the order.

In case of refund of the product, the refund of the shipping charges or gift wrapping charges will be done as per the refund policy.

CASH ON DELIVERY:

Cash on Delivery is a payment method available on TheLibasStore.com. It lets you place orders without the need of an advance payment.

Cash on Delivery is not available for all pin codes. This is due to limitations of courier services we use.

Extra Rs 25 is charged for Cash on Delivery

Cash on Delivery will not be available if your order value exceeds Rs. 50,000.

All orders placed using cash on delivery as payment method will be verified through a call before shipment.

If you’re using Cash on Delivery as a payment method and your mobile number is not reachable your order will be cancelled.

If a buyer places an order using Cash on Delivery as a payment method and refuses to accept the product at the time of delivery without any valid reason and abuses COD facility then The Libas Store.com reserves the right to take legal action against the buyer.

NO COMPENSATION POLICY:

If the quality of any products, services, information, or other material purchased or obtained by you through the Website did not meet your expectations, no compensation will be given other than the Return and refund or Exchange of the product. The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our Delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. The Libas Store holds the rights to cancel orders and block accounts of such customers without any prior notice.